Microsoft Clip Organizer Web Collections

[edward.viljoen]

I cannot access Web Collections through Microsoft Clip Organizer. I have
read the links suggesting deleting the related files in my user profile, and
compacting, and detect and repair and I am certain that I have access to the
web and no other program running has blocked access to the web. I am running
XP, Office 2007.

When I search for a clip and try to expand the Web Collections tree, nothing
happens. I can only see clips on my computer. I can view clips online at
microsoft site, but that time consuming option is not a satisfying solution.

I see from browsing discussion boards that others have had this problem and
I look forward to hearing any solutions. Thank you in advance.

[John Inzer]

Post by edward.viljoen
I cannot access Web Collections through Microsoft Clip Organizer. I
have read the links suggesting deleting the related files in my user
profile, and compacting, and detect and repair and I am certain that
I have access to the web and no other program running has blocked
access to the web. I am running XP, Office 2007.
When I search for a clip and try to expand the Web Collections tree,
nothing happens. I can only see clips on my computer. I can view
clips online at microsoft site, but that time consuming option is not
a satisfying solution.
I see from browsing discussion boards that others have had this
problem and I look forward to hearing any solutions. Thank you in
advance.

==============================
Could your firewall be blocking access?
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[edward.viljoen]

I don't think so John. Another pc in the same network has no difficulty
accessing web collections. I have disabled the windows firewall and there is
no other third party firewall like Zone Alarm, only the ATT router which like
I mentioned is allowing other PC's to acces web collections through Microsoft
Clip Organizer.
Thank you.

Post by John Inzer

Post by edward.viljoen
I cannot access Web Collections through Microsoft Clip Organizer. I
have read the links suggesting deleting the related files in my user
profile, and compacting, and detect and repair and I am certain that
I have access to the web and no other program running has blocked
access to the web. I am running XP, Office 2007.
When I search for a clip and try to expand the Web Collections tree,
nothing happens. I can only see clips on my computer. I can view
clips online at microsoft site, but that time consuming option is not
a satisfying solution.
I see from browsing discussion boards that others have had this
problem and I look forward to hearing any solutions. Thank you in
advance.

==============================
Could your firewall be blocking access?
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[John Inzer]

Post by edward.viljoen
I don't think so John. Another pc in the same network has no
difficulty accessing web collections. I have disabled the windows
firewall and there is no other third party firewall like Zone Alarm,
only the ATT router which like I mentioned is allowing other PC's to
acces web collections through Microsoft Clip Organizer.
Thank you.

=================================
If you open Microsoft Clip Organizer and
left click the + to expand Web Collections....
what happens? Do you see an hourglass?
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[edward.viljoen]

Hi John,
when i click the + the hourglass shows for a brief instant and then nothing
happens.
regards,
edward

Post by John Inzer

Post by edward.viljoen
I don't think so John. Another pc in the same network has no
difficulty accessing web collections. I have disabled the windows
firewall and there is no other third party firewall like Zone Alarm,
only the ATT router which like I mentioned is allowing other PC's to
acces web collections through Microsoft Clip Organizer.
Thank you.

=================================
If you open Microsoft Clip Organizer and
left click the + to expand Web Collections....
what happens? Do you see an hourglass?
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[John Inzer]

Post by edward.viljoen
Hi John,
when i click the + the hourglass shows
for a brief instant and then nothing happens.
regards,
edward

===============================
Something is blocking your access...but I
have no idea what. Maybe it's an issue with
a virus scanner or possibly your router.

When I access the clipart site from MS Clip
Organizer I receive three alerts from my fire
wall (ZoneAlarm).

'Media Catalog Object is trying to access the Internet'
'Clip Organizer is trying to access the trusted zone'
'Clip Organizer is trying to access the Internet'

After allowing all three...the thumbs for the
clips appear.
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[edward.viljoen]

Thank you John. I have tried disabling my anti-virus software (AVG), also
tried uninstalling it completely. I am currently checking the router and so
far there is no noticeable difference in settings for this computer versus
the other on the network for accessing the web. I'm going to uninstall
explorere 8 and reinstall an earlier version to see if that helps.

Happy Thanksgiving,

Edward

Post by John Inzer

Post by edward.viljoen
Hi John,
when i click the + the hourglass shows
for a brief instant and then nothing happens.
regards,
edward

===============================
Something is blocking your access...but I
have no idea what. Maybe it's an issue with
a virus scanner or possibly your router.
When I access the clipart site from MS Clip
Organizer I receive three alerts from my fire
wall (ZoneAlarm).
'Media Catalog Object is trying to access the Internet'
'Clip Organizer is trying to access the trusted zone'
'Clip Organizer is trying to access the Internet'
After allowing all three...the thumbs for the
clips appear.
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[John Inzer]

Post by edward.viljoen
Thank you John. I have tried disabling my anti-virus software (AVG),
also tried uninstalling it completely. I am currently checking the
router and so far there is no noticeable difference in settings for
this computer versus the other on the network for accessing the web.
I'm going to uninstall explorere 8 and reinstall an earlier version
to see if that helps.
Happy Thanksgiving,
Edward

================================
I have no idea about IE 8...let us know if
you find a fix.
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[edward.viljoen]

Stepping down to IE 7 didn't help. So no good news to report.

Post by John Inzer

Post by edward.viljoen
Thank you John. I have tried disabling my anti-virus software (AVG),
also tried uninstalling it completely. I am currently checking the
router and so far there is no noticeable difference in settings for
this computer versus the other on the network for accessing the web.
I'm going to uninstall explorere 8 and reinstall an earlier version
to see if that helps.
Happy Thanksgiving,
Edward

================================
I have no idea about IE 8...let us know if
you find a fix.
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[John Inzer]

Post by edward.viljoen
Stepping down to IE 7 didn't help. So no good news to report.

==================================
At least...now we know IE8 wasn't the cause.

Are you running a firewall?
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[Mary Sauer]

Have you changed your security settings? Can you accept ActiveX?
Downloading clips, templates, and training with the ActiveX control
http://office.microsoft.com/en-us/help/HP010349411033.aspx

Is the Media control enabled? In Internet Explorer, Tools, Manage Add-ons.
Show: Add-ons that have been used by Internet Explorer
Scroll down to Microsoft Office Template and Media Control.
--
Mary Sauer
http://msauer.mvps.org/

Post by edward.viljoen
Hi John,
when i click the + the hourglass shows for a brief instant and then nothing
happens.
regards,
edward

Post by John Inzer

Post by edward.viljoen
I don't think so John. Another pc in the same network has no
difficulty accessing web collections. I have disabled the windows
firewall and there is no other third party firewall like Zone Alarm,
only the ATT router which like I mentioned is allowing other PC's to
acces web collections through Microsoft Clip Organizer.
Thank you.

=================================
If you open Microsoft Clip Organizer and
left click the + to expand Web Collections....
what happens? Do you see an hourglass?
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[edward.viljoen]

Thank you Mary,

Post by Mary Sauer
Have you changed your security settings?

No I have not, but I did go through my settings and make sure everything is
set at the default security setting

Post by Mary Sauer
Can you accept ActiveX?

Yes.

Post by Mary Sauer
Is the Media control enabled? In Internet Explorer, Tools, Manage Add-ons.
Show: Add-ons that have been used by Internet Explorer
Scroll down to Microsoft Office Template and Media Control.

The Media control is enabled.

I am beginning to wonder if this is an issue related to Internet Explore 8
(Beta) and today while everyone is recovering from Thanksgiving, I'm going to
uninstall Explorer 8 and reinstall an earlier version.

Thank you for you suggestions, I am grateful and will continue to look for a
solution.

Edward

Post by Mary Sauer

Post by edward.viljoen
Hi John,
when i click the + the hourglass shows for a brief instant and then nothing
happens.
regards,
edward

Post by John Inzer

Post by edward.viljoen
I don't think so John. Another pc in the same network has no
difficulty accessing web collections. I have disabled the windows
firewall and there is no other third party firewall like Zone Alarm,
only the ATT router which like I mentioned is allowing other PC's to
acces web collections through Microsoft Clip Organizer.
Thank you.

=================================
If you open Microsoft Clip Organizer and
left click the + to expand Web Collections....
what happens? Do you see an hourglass?
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[Mary Sauer]

Do you have a download manager installed? When the Clip Organizer was introduced
in Office XP, download managers would interfere with web collections.
This article may help
Clip2002: No Thumbnails Are Displayed When You Search for Clips in Web
Collections
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q305211&
--
Mary Sauer
http://msauer.mvps.org/

Post by edward.viljoen
Thank you Mary,

Post by Mary Sauer
Have you changed your security settings?

No I have not, but I did go through my settings and make sure everything is
set at the default security setting

Post by Mary Sauer
Can you accept ActiveX?

Yes.

Post by Mary Sauer
Is the Media control enabled? In Internet Explorer, Tools, Manage Add-ons.
Show: Add-ons that have been used by Internet Explorer
Scroll down to Microsoft Office Template and Media Control.

The Media control is enabled.
I am beginning to wonder if this is an issue related to Internet Explore 8
(Beta) and today while everyone is recovering from Thanksgiving, I'm going to
uninstall Explorer 8 and reinstall an earlier version.
Thank you for you suggestions, I am grateful and will continue to look for a
solution.
Edward

Post by Mary Sauer

Post by edward.viljoen
Hi John,
when i click the + the hourglass shows for a brief instant and then nothing
happens.
regards,
edward

Post by John Inzer

Post by edward.viljoen
I don't think so John. Another pc in the same network has no
difficulty accessing web collections. I have disabled the windows
firewall and there is no other third party firewall like Zone Alarm,
only the ATT router which like I mentioned is allowing other PC's to
acces web collections through Microsoft Clip Organizer.
Thank you.

=================================
If you open Microsoft Clip Organizer and
left click the + to expand Web Collections....
what happens? Do you see an hourglass?
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[edward.viljoen]

I downloaded Ccleaner on the recommendation of a friend.
Ran it and it fixed a bumch of registry issues
and bam!
Web Collection is now available.
Go figure
wish I could tell you which registry entry was the culprit.

Post by Mary Sauer
Do you have a download manager installed? When the Clip Organizer was introduced
in Office XP, download managers would interfere with web collections.
This article may help
Clip2002: No Thumbnails Are Displayed When You Search for Clips in Web
Collections
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q305211&
--
Mary Sauer
http://msauer.mvps.org/

Post by edward.viljoen
Thank you Mary,

Post by Mary Sauer
Have you changed your security settings?

No I have not, but I did go through my settings and make sure everything is
set at the default security setting

Post by Mary Sauer
Can you accept ActiveX?

Yes.

Post by Mary Sauer
Is the Media control enabled? In Internet Explorer, Tools, Manage Add-ons.
Show: Add-ons that have been used by Internet Explorer
Scroll down to Microsoft Office Template and Media Control.

The Media control is enabled.
I am beginning to wonder if this is an issue related to Internet Explore 8
(Beta) and today while everyone is recovering from Thanksgiving, I'm going to
uninstall Explorer 8 and reinstall an earlier version.
Thank you for you suggestions, I am grateful and will continue to look for a
solution.
Edward

Post by Mary Sauer

Post by edward.viljoen
Hi John,
when i click the + the hourglass shows for a brief instant and then nothing
happens.
regards,
edward

Post by John Inzer

Post by edward.viljoen
I don't think so John. Another pc in the same network has no
difficulty accessing web collections. I have disabled the windows
firewall and there is no other third party firewall like Zone Alarm,
only the ATT router which like I mentioned is allowing other PC's to
acces web collections through Microsoft Clip Organizer.
Thank you.

=================================
If you open Microsoft Clip Organizer and
left click the + to expand Web Collections....
what happens? Do you see an hourglass?
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[John Inzer]

Post by edward.viljoen
I downloaded Ccleaner on the recommendation of a friend.
Ran it and it fixed a bumch of registry issues
and bam!
Web Collection is now available.
Go figure
wish I could tell you which registry entry was the culprit.

==========================
Good info...thanks for the update...

I run CCleaner everyday but never thought
of it for repairing the issue you reported.
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[Ken]

I have found a "solution" to this problem. If you go into Internet
options/connections/LAN settings and check the box at the top (automatically
detect settings) and Click Ok. Then go back to Word and try the online
clipart it will work.

It is a per user setting.

Or you can give people local admin rights to the computer. That works too.

Post by John Inzer

Post by edward.viljoen
I downloaded Ccleaner on the recommendation of a friend.
Ran it and it fixed a bumch of registry issues
and bam!
Web Collection is now available.
Go figure
wish I could tell you which registry entry was the culprit.

==========================
Good info...thanks for the update...
I run CCleaner everyday but never thought
of it for repairing the issue you reported.
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk