Discussion:
Web Collection Problems
(too old to reply)
Kendall
2008-01-29 00:47:02 UTC
Permalink
I cannot view any media when I search in any of the Office 2007 programs. I
noticed this recently (was able to do it before) but do not know exactly when
it started. I used the "Detect and Repair" command and it did not find any
problems. Suggestions?
Mary Sauer
2008-01-29 09:49:24 UTC
Permalink
Have you emptied your temporary cache? In Internet Explorer, tools, Internet
Options, delete files.

Do you get an error?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I cannot view any media when I search in any of the Office 2007 programs. I
noticed this recently (was able to do it before) but do not know exactly when
it started. I used the "Detect and Repair" command and it did not find any
problems. Suggestions?
Kendall
2008-01-31 02:25:03 UTC
Permalink
I deleted the temporary cache but office still does not open the web collection
Post by Mary Sauer
Have you emptied your temporary cache? In Internet Explorer, tools, Internet
Options, delete files.
Do you get an error?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I cannot view any media when I search in any of the Office 2007 programs. I
noticed this recently (was able to do it before) but do not know exactly when
it started. I used the "Detect and Repair" command and it did not find any
problems. Suggestions?
Mary Sauer
2008-01-31 15:56:45 UTC
Permalink
Could be your Organizer is corrupted. Rename it to Mstore10.old.
It is in a folder similar to this (hidden)
C:\Documents and Settings\<<user name>>\Application Data\Microsoft\Clip
Organizer
or Vista
C:\Users\<<user name>>\AppData\Roaming\Microsoft\Clip Organizer

Can you accept the ActiveX component
http://office.microsoft.com/templates/axinstall.aspx?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I deleted the temporary cache but office still does not open the web collection
Post by Mary Sauer
Have you emptied your temporary cache? In Internet Explorer, tools, Internet
Options, delete files.
Do you get an error?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I cannot view any media when I search in any of the Office 2007 programs. I
noticed this recently (was able to do it before) but do not know exactly when
it started. I used the "Detect and Repair" command and it did not find any
problems. Suggestions?
Kendall
2008-02-03 00:36:00 UTC
Permalink
I renamed the file and clicked on the link and it says that it was
successfully applied. Still having the same issue...should Office be
reinstalled?
Post by Mary Sauer
Could be your Organizer is corrupted. Rename it to Mstore10.old.
It is in a folder similar to this (hidden)
C:\Documents and Settings\<<user name>>\Application Data\Microsoft\Clip
Organizer
or Vista
C:\Users\<<user name>>\AppData\Roaming\Microsoft\Clip Organizer
Can you accept the ActiveX component
http://office.microsoft.com/templates/axinstall.aspx?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I deleted the temporary cache but office still does not open the web collection
Post by Mary Sauer
Have you emptied your temporary cache? In Internet Explorer, tools, Internet
Options, delete files.
Do you get an error?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I cannot view any media when I search in any of the Office 2007 programs. I
noticed this recently (was able to do it before) but do not know exactly when
it started. I used the "Detect and Repair" command and it did not find any
problems. Suggestions?
Mary Sauer
2008-02-03 09:18:35 UTC
Permalink
You shouldn't have to re-install Office. There are a couple of other things you
can try first. Move the temporary folder, Explorer will create a new one.
Internet Explorer, tools, move folder (in IE 7, click settings then move
folder).

Put Office in your trusted sites.

In Internet Explorer, tools, Internet Options, security tab, high-light Trusted
Sites, click Sites button, uncheck "Require server verification (https:) for all
sites in this zone."

Type http://office.microsoft.com in the address bar, click add.
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I renamed the file and clicked on the link and it says that it was
successfully applied. Still having the same issue...should Office be
reinstalled?
Post by Mary Sauer
Could be your Organizer is corrupted. Rename it to Mstore10.old.
It is in a folder similar to this (hidden)
C:\Documents and Settings\<<user name>>\Application Data\Microsoft\Clip
Organizer
or Vista
C:\Users\<<user name>>\AppData\Roaming\Microsoft\Clip Organizer
Can you accept the ActiveX component
http://office.microsoft.com/templates/axinstall.aspx?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I deleted the temporary cache but office still does not open the web collection
Post by Mary Sauer
Have you emptied your temporary cache? In Internet Explorer, tools, Internet
Options, delete files.
Do you get an error?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Post by Kendall
I cannot view any media when I search in any of the Office 2007 programs. I
noticed this recently (was able to do it before) but do not know exactly when
it started. I used the "Detect and Repair" command and it did not find any
problems. Suggestions?
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