Office XP - Catastrophic failure Error Code 0x8000FFF .PNG files

Discussion:

(too old to reply)

John Stiber

2008-12-31 16:24:07 UTC

I get error message "Catastrophic failure Error Code 0x8000FFF"
when downloading MS clipart images from their website to "My
Collection-Microscope Clipart Organizer" but ONLY for images with a .PNG
file extension. I executed the "Fix & Repair" and "Compact" utilities within
the Clipart Organizer but neither resolved the problem. I reinstalled Office
XP using the original OEM installation disks, but that didn't resolve the
issue either.

I'm running Office XP SP3 with IE 8 beta 2. I'm not sure how long this
problem has been occurring but believe it started relatively recently.

Mary Sauer

2008-12-31 19:39:54 UTC

Permalink

There are various solutions here
http://www.omgili.com/discussions/error_0x8000ffff_catastrophic_failure.html

Some folks overcame this error updating their Java console.
http://www.java.com/en/download/index.jsp
--
Mary Sauer
http://msauer.mvps.org/

Post by John Stiber
I get error message "Catastrophic failure Error Code 0x8000FFF"
when downloading MS clipart images from their website to "My
Collection-Microscope Clipart Organizer" but ONLY for images with a .PNG
file extension. I executed the "Fix & Repair" and "Compact" utilities within
the Clipart Organizer but neither resolved the problem. I reinstalled Office
XP using the original OEM installation disks, but that didn't resolve the
issue either.
I'm running Office XP SP3 with IE 8 beta 2. I'm not sure how long this
problem has been occurring but believe it started relatively recently.

John Stiber

2009-01-01 05:34:01 UTC

Permalink

Mary - thank you for the suggestions. Unfortunately the problem still
persists after updating my current version of Java and reading the various
postings on the omgili web site. Do you or anyone else have any other ideas
I can try?

Post by Mary Sauer
There are various solutions here
http://www.omgili.com/discussions/error_0x8000ffff_catastrophic_failure.html
Some folks overcame this error updating their Java console.
http://www.java.com/en/download/index.jsp
--
Mary Sauer
http://msauer.mvps.org/

John Inzer

2009-01-01 07:59:22 UTC

Permalink

Post by John Stiber
Mary - thank you for the suggestions. Unfortunately the problem still
persists after updating my current version of Java and reading the
various postings on the omgili web site. Do you or anyone else have
any other ideas I can try?

================================
I would suspect IE8...running beta software
can be risky.

(957700) How to uninstall Internet Explorer
8 Beta 2
http://support.microsoft.com/kb/957700

And...if this is a recent development and the
issue with .png did not always occur with IE8...
it may be worth a try to do a system restore
to a time before it began.
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

Mary Sauer

2009-01-01 11:23:13 UTC

Permalink

Since the Organizer is basically a data base, this Knowledge Base article could
help
0x8000FFFF "Catastrophic failure" Message with SQL Server ODBC Driver
http://support.microsoft.com/kb/243349/en-us

Are your MDAC components current? You might check to see if you have any
mismatched components.
MDAC Utility: Component Checker
http://www.microsoft.com/downloads/details.aspx?familyid=8f0a8df6-4a21-4b43-bf53-14332ef092c9&displaylang=en

Microsoft has 180 results for the error, maybe one will help
http://support.microsoft.com/search/default.aspx?mode=a&query=0x8000ffff&spid=global&catalog=LCID%3D1033&1033comm=1&res=20
--
Mary Sauer
http://msauer.mvps.org/

Post by John Stiber
Mary - thank you for the suggestions. Unfortunately the problem still
persists after updating my current version of Java and reading the various
postings on the omgili web site. Do you or anyone else have any other ideas
I can try?

John Stiber

2009-01-31 18:46:01 UTC

Permalink

Mary,

Thanks for the ideas. I uninstalled IE 8. I've validated my SQL Server
ODBC Driver version and confirmed that my MDAC components are current. Do
you have any other ideas on things I can check? I've downloaded the Process
Explorer utility from SysInternals but do NOT observe anything out of the
ordinary. Is there anywhere else that more diagnostic information can be
found (e.g. a log file)?

Regards,
John

Post by Mary Sauer
Since the Organizer is basically a data base, this Knowledge Base article could
help
0x8000FFFF "Catastrophic failure" Message with SQL Server ODBC Driver
http://support.microsoft.com/kb/243349/en-us
Are your MDAC components current? You might check to see if you have any
mismatched components.
MDAC Utility: Component Checker
http://www.microsoft.com/downloads/details.aspx?familyid=8f0a8df6-4a21-4b43-bf53-14332ef092c9&displaylang=en
Microsoft has 180 results for the error, maybe one will help
http://support.microsoft.com/search/default.aspx?mode=a&query=0x8000ffff&spid=global&catalog=LCID%3D1033&1033comm=1&res=20
--
Mary Sauer
http://msauer.mvps.org/

Post by John Stiber
Mary - thank you for the suggestions. Unfortunately the problem still
persists after updating my current version of Java and reading the various
postings on the omgili web site. Do you or anyone else have any other ideas
I can try?

Mary Sauer

2009-01-31 23:01:03 UTC

Permalink

Hi John, I have no idea how to solve your error. Maybe if you ask in an OS
forum? Or a SQL forum. Look under Developer Discussions.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
--
Mary Sauer
http://msauer.mvps.org/

Post by John Stiber
Mary,
Thanks for the ideas. I uninstalled IE 8. I've validated my SQL Server
ODBC Driver version and confirmed that my MDAC components are current. Do
you have any other ideas on things I can check? I've downloaded the Process
Explorer utility from SysInternals but do NOT observe anything out of the
ordinary. Is there anywhere else that more diagnostic information can be
found (e.g. a log file)?
Regards,
John

Post by John Stiber
Mary - thank you for the suggestions. Unfortunately the problem still
persists after updating my current version of Java and reading the various
postings on the omgili web site. Do you or anyone else have any other ideas
I can try?

mtschooltechie

2009-02-02 15:36:01 UTC

Permalink

John,

I have found that the problem lies in an updated version of Microsoft Clip
Organizer that is included with XP SP3.

See these articles:
http://www.techtalkz.com/microsoft-design-gallery/236173-error-code-0x8000ffff.html

Not sure what the answer is. The options only seem to be to downgrade to
SP2 or go without PNG files. Poor choice to have to make.

Mary Sauer

2009-02-02 16:25:34 UTC

Permalink

Maybe you can direct me to a .png file from the Office site so I can test this.
--
Mary Sauer
http://msauer.mvps.org/

Post by mtschooltechie
John,
I have found that the problem lies in an updated version of Microsoft Clip
Organizer that is included with XP SP3.
http://www.techtalkz.com/microsoft-design-gallery/236173-error-code-0x8000ffff.html
Not sure what the answer is. The options only seem to be to downgrade to
SP2 or go without PNG files. Poor choice to have to make.