We're investigating the clipart problems.

[Chris Brown [MS]]

We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!

If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
cookies and cache with the following steps:

1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.

If these steps don't resolve the problem, can you please reply with the
following information:

1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?

If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[jjq]

The remedy suggested worked and allowed me one view then it reverted back to
the same problem.

IE version 6.0.2600.00001S
Windows ME

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[ssurguy]

1. 6.0.2800.1106
2. MS Windows 2000 5.00.2195
3. I don't know

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Ewelina]

With Windows 2000 it stopped work last week but now I´ve got Windows XP (new
installation today) and now it works!
My IE-version is: 6.0.2900.2180
OS: Windows XP Service Pack 2
--
Ewelina

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

Is anyone using Windows XP having this problem?

When you encounter this problem, is there a red message near the top of the
page that talks about script or cookies?

If you're having the problem, could you try going to
http://windowsupdate.microsoft.com/ and installing any patches that it
recommends, then trying again?
--
Chris Brown [MS]
Developer - Office Online

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Kendall]

Hello Chris,

My Communications department is having the same issue.

No red msg about scripts or cookies.
Group policies restrict the use of windows update site.

PCs that work:
WinXP-sp2
Office XP
IE 6.0.2900.2180.xpsp_sp2_rtm.040803-2158
Cipher Strength: 128bit
Update Versions: ;SP2;

PCs that don’t work:
Win2K-sp4
Office 2K
IE 6.0.2800.1106CO
Cipher Strength: 128bit
Update Versions: ;SP1;

Starting page:
http://office.microsoft.com/clipart/default.aspx?lc=en-us

Symptoms:
1) Searching for a clipart topic works sometimes; sometimes it gives error
of over 1200 hits (also occurs when clicking on a Featured Collection);
sometimes it returns to original page.
2) Adding the ClipArts to the basket shows up sometimes. When it does work,
clicking on “download” brings up your basket with 0 entries.

Each page displays several of two types of errors.
Object Expected
Unterminated String Constant

Troubleshooting performed:
1) Upgraded IE from 5.5 to 6.0 - no change
2) Uninstalled Java and reinstalled with jre-1_5_0_04-windows-i586-p.exe -
no change
3) Cleared cookies and deleted all offline content - no change
4) Reregistered jscript.dll and vbscript.dll - no change

Cannot adjust or view ActiveX settings due to Group Policy restrictions. I
believe ActiveX controls are turned off. But this worked previously on Win2K
machines. And it continues to work on XP machines with the same Group
Policies.

Thank you!
Kendall

Post by Chris Brown [MS]
Is anyone using Windows XP having this problem?
When you encounter this problem, is there a red message near the top of the
page that talks about script or cookies?
If you're having the problem, could you try going to
http://windowsupdate.microsoft.com/ and installing any patches that it
recommends, then trying again?
--
Chris Brown [MS]
Developer - Office Online

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

That's very detailed, thanks. I've forwarded this report to test.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
My Communications department is having the same issue.
No red msg about scripts or cookies.
Group policies restrict the use of windows update site.
WinXP-sp2
Office XP
IE 6.0.2900.2180.xpsp_sp2_rtm.040803-2158
Cipher Strength: 128bit
Update Versions: ;SP2;
Win2K-sp4
Office 2K
IE 6.0.2800.1106CO
Cipher Strength: 128bit
Update Versions: ;SP1;
http://office.microsoft.com/clipart/default.aspx?lc=en-us
1) Searching for a clipart topic works sometimes; sometimes it gives error
of over 1200 hits (also occurs when clicking on a Featured Collection);
sometimes it returns to original page.
2) Adding the ClipArts to the basket shows up sometimes. When it does work,
clicking on “download” brings up your basket with 0 entries.
Each page displays several of two types of errors.
Object Expected
Unterminated String Constant
1) Upgraded IE from 5.5 to 6.0 - no change
2) Uninstalled Java and reinstalled with jre-1_5_0_04-windows-i586-p.exe -
no change
3) Cleared cookies and deleted all offline content - no change
4) Reregistered jscript.dll and vbscript.dll - no change
Cannot adjust or view ActiveX settings due to Group Policy restrictions. I
believe ActiveX controls are turned off. But this worked previously on Win2K
machines. And it continues to work on XP machines with the same Group
Policies.
Thank you!
Kendall

Post by Chris Brown [MS]
Is anyone using Windows XP having this problem?
When you encounter this problem, is there a red message near the top of the
page that talks about script or cookies?
If you're having the problem, could you try going to
http://windowsupdate.microsoft.com/ and installing any patches that it
recommends, then trying again?
--
Chris Brown [MS]
Developer - Office Online

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Dianna]

Chris, I've done everything you suggested and now I get hung up on the
"Download the ActiveX Control for Office Online". When I choose a clip, the
system automatically goes to this screen.

Before clearing my cookies, etc., I would select a clip, see the number of
clips selected in the download box, and then when I went to download the
items, the cart would be set to "0", givng an error message and not letting
me procede.

Explorer Version: 6.0.2800.1106
Windows 2000: 5.0 2195 4
Disabled JAVA: Don't know

Dianna

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

On the "Download the ActiveX Control" screen, there should be a button to
click to download the control. When you click it, a messagebox should appear
asking you if you want to install it - click Ok.

If you see an error message, could you please take the error message you're
seeing and copy it into a post? There are a couple of different error
messages, and it's much easier to find a solution when I know exactly which
error you're getting.

Thanks!
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
Chris, I've done everything you suggested and now I get hung up on the
"Download the ActiveX Control for Office Online". When I choose a clip, the
system automatically goes to this screen.
Before clearing my cookies, etc., I would select a clip, see the number of
clips selected in the download box, and then when I went to download the
items, the cart would be set to "0", givng an error message and not letting
me procede.
Explorer Version: 6.0.2800.1106
Windows 2000: 5.0 2195 4
Disabled JAVA: Don't know
Dianna

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Dianna]

Don't see the button. The system just acts as if it is going to downloadthe
ActiveX Control. The screen says: Status Please wait . . . At the
bottom of the screen is the message "Done, but with errors on page." No
specific error code.

Post by Chris Brown [MS]
On the "Download the ActiveX Control" screen, there should be a button to
click to download the control. When you click it, a messagebox should appear
asking you if you want to install it - click Ok.
If you see an error message, could you please take the error message you're
seeing and copy it into a post? There are a couple of different error
messages, and it's much easier to find a solution when I know exactly which
error you're getting.
Thanks!
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
Chris, I've done everything you suggested and now I get hung up on the
"Download the ActiveX Control for Office Online". When I choose a clip, the
system automatically goes to this screen.
Before clearing my cookies, etc., I would select a clip, see the number of
clips selected in the download box, and then when I went to download the
items, the cart would be set to "0", givng an error message and not letting
me procede.
Explorer Version: 6.0.2800.1106
Windows 2000: 5.0 2195 4
Disabled JAVA: Don't know
Dianna

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

Hmm. Ok, thanks for the report. I'll see what I can dig up. It's
interesting that there's a problem on both pages.
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
Don't see the button. The system just acts as if it is going to downloadthe
ActiveX Control. The screen says: Status Please wait . . . At the
bottom of the screen is the message "Done, but with errors on page." No
specific error code.

Post by Chris Brown [MS]
On the "Download the ActiveX Control" screen, there should be a button to
click to download the control. When you click it, a messagebox should appear
asking you if you want to install it - click Ok.
If you see an error message, could you please take the error message you're
seeing and copy it into a post? There are a couple of different error
messages, and it's much easier to find a solution when I know exactly which
error you're getting.
Thanks!
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
Chris, I've done everything you suggested and now I get hung up on the
"Download the ActiveX Control for Office Online". When I choose a clip, the
system automatically goes to this screen.
Before clearing my cookies, etc., I would select a clip, see the number of
clips selected in the download box, and then when I went to download the
items, the cart would be set to "0", givng an error message and not letting
me procede.
Explorer Version: 6.0.2800.1106
Windows 2000: 5.0 2195 4
Disabled JAVA: Don't know
Dianna

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

When you click on a category or collection, and you end up at the empty
results page, do you see a red message "Warning: This page requires the use
of scripts, which your browser does not currently allow" near the top of the
page?

Second: are you searching for clips, or are you clicking on a link on the
homepage?
--
Chris Brown [MS]
Developer - Office Online

Post by Chris Brown [MS]
Hmm. Ok, thanks for the report. I'll see what I can dig up. It's
interesting that there's a problem on both pages.
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
Don't see the button. The system just acts as if it is going to downloadthe
ActiveX Control. The screen says: Status Please wait . . . At the
bottom of the screen is the message "Done, but with errors on page." No
specific error code.

Post by Chris Brown [MS]
On the "Download the ActiveX Control" screen, there should be a button to
click to download the control. When you click it, a messagebox should appear
asking you if you want to install it - click Ok.
If you see an error message, could you please take the error message you're
seeing and copy it into a post? There are a couple of different error
messages, and it's much easier to find a solution when I know exactly which
error you're getting.
Thanks!
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
Chris, I've done everything you suggested and now I get hung up on the
"Download the ActiveX Control for Office Online". When I choose a clip, the
system automatically goes to this screen.
Before clearing my cookies, etc., I would select a clip, see the number of
clips selected in the download box, and then when I went to download the
items, the cart would be set to "0", givng an error message and not letting
me procede.
Explorer Version: 6.0.2800.1106
Windows 2000: 5.0 2195 4
Disabled JAVA: Don't know
Dianna

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Debbie]

I was searching the website for a problems like mine. But I haven`t seen
any. Maybe you can help me. I have windows XP professional, Explorer 6 and I
just upgraded to office 2003 but the problems were before when I had office
2002.
Whenever I go to download clipart, the clipart box comes up and stalls and
my computer tells me that I`m low on virtual memory and then the whole the
clipart box frezes up even if I try to download 1 clipart. This never
happened before and I`ve had my computer for years. I thought if I upgraded
it would fix the problem box not at all. I have 512 memory and my computer
is completely up to date with everything and fine. I don`t know what else to
do. Thanks for your help....

[Mary Sauer]

Might check out an updated video/graphics driver from the manufacturer's web
page.
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

Post by Debbie
I was searching the website for a problems like mine. But I haven`t seen
any. Maybe you can help me. I have windows XP professional, Explorer 6 and I
just upgraded to office 2003 but the problems were before when I had office
2002.
Whenever I go to download clipart, the clipart box comes up and stalls and
my computer tells me that I`m low on virtual memory and then the whole the
clipart box frezes up even if I try to download 1 clipart. This never
happened before and I`ve had my computer for years. I thought if I upgraded
it would fix the problem box not at all. I have 512 memory and my computer
is completely up to date with everything and fine. I don`t know what else to
do. Thanks for your help....

[Debbie]

Post by Debbie
I was searching the website for a problems like mine. But I haven`t seen
any. Maybe you can help me. I have windows XP professional, Explorer 6 and I
just upgraded to office 2003 but the problems were before when I had office
2002.
Whenever I go to download clipart, the clipart box comes up and stalls and
my computer tells me that I`m low on virtual memory and then the whole the
clipart box frezes up even if I try to download 1 clipart. This never
happened before and I`ve had my computer for years. I thought if I upgraded
it would fix the problem box not at all. I have 512 memory and my computer
is completely up to date with everything and fine. I don`t know what else to
do. Thanks for your help....

[Eleanor]

Hi Chris,

I did as suggested. It took ages to load teh clip art page. I finally got
there and the search worked, but only for one search. i also can't search
images from the >insert image? clip art from inside word either.

spec's are:
1) version 6.0.2800.1106
2) 2000 Professional
3) not sure. The following are ticked: Java 2v1.31_04 for applet and JIT
computer for virtual...
these are NOT ticked: Java console enabled, Java logging enabled.

Hope this helps you solve our problems!!!

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Bettiboo]

Hi Chris, not working after your suggestions. Here is what I am operating on:
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

One more piece of information that will help us track down the issue:

If you look at the security setting for Active Scripting, is it set to
enabled, disabled, or prompt? To find this:
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Kendall]

Hello Chris,

We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?

Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Kendall]

Chris,

The first time I hovered over the picture I received the following IE error:

Problems with this Web page might prevent it from being displayed properly.
...
Line: 241
Char: 1
Error: Object expected
Code: 0
URL: http://office.microsoft.com/clipart/default.aspx?lc=en-us

I cleared cookies and all offline content. Then when I hovered over the pic,
I got the box and the button for the drop down menu. I clicked the button and
chose Copy. At this point I got a couple more errors. I did not write them
down. I cleaned the cookies and offline content again. I still got the box
and the drop down button. But clicking on the drop down button did not bring
up a menu this time. So I could not get the error msgs to send to you.

I'll try to find out the differences between the PC that worked today and
the others.

Thanks,
Kendall

Post by Chris Brown [MS]
Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Dianna]

"Active Scripting" is set to "enabled" and the site still does not work.

Post by Chris Brown [MS]
Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Bettiboo]

Hi Chris,
Active Scripting is set to enabled on my computer also - I would love to see
a resolution to this problem! As it's been over a month now that I haven't
been able to access Clip Gallery Online, at home or at work.
Thanks for your help
Bettiboo

Post by Dianna
"Active Scripting" is set to "enabled" and the site still does not work.

Post by Chris Brown [MS]
Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Dianna]

I've given up, Bettiboo, and went out and purchased on Friday a package of
nearly 1 mil graphics, photos, images, and fonts for about $50. I was able
to access the gallery last night from home (which I had not been able to do
in the past) but not from my office.

I'm also trying a different browser, Firefox, which may or may not help.
Sending a suggestion to Google that they create a similar gallery of clip
art. However, I will miss the templates.

Good luck.

Post by Eleanor
Hi Chris,
Active Scripting is set to enabled on my computer also - I would love to see
a resolution to this problem! As it's been over a month now that I haven't
been able to access Clip Gallery Online, at home or at work.
Thanks for your help
Bettiboo

Post by Dianna
"Active Scripting" is set to "enabled" and the site still does not work.

Post by Chris Brown [MS]
Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

We're still investigating the problem. Unfortunately, the only time we've
been able to reproduce anything similar to the reports here has been when we
disabled Active Scripting (and disabled Allow Meta Refresh, to prevent going
to the error page. These settings are the ones you get when you set your
browser security to High).

As you might imagine, it's hard to create a fix that works when we can't
actually test for ourselves that the fix actually fixed it :)

I'd be interested to hear if this works for you in Firefox when it isn't
working in IE. That might rule out a couple of possible problems.
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
I've given up, Bettiboo, and went out and purchased on Friday a package of
nearly 1 mil graphics, photos, images, and fonts for about $50. I was able
to access the gallery last night from home (which I had not been able to do
in the past) but not from my office.
I'm also trying a different browser, Firefox, which may or may not help.
Sending a suggestion to Google that they create a similar gallery of clip
art. However, I will miss the templates.
Good luck.

Post by Eleanor
Hi Chris,
Active Scripting is set to enabled on my computer also - I would love to see
a resolution to this problem! As it's been over a month now that I haven't
been able to access Clip Gallery Online, at home or at work.
Thanks for your help
Bettiboo

Post by Dianna
"Active Scripting" is set to "enabled" and the site still does not work.

Post by Chris Brown [MS]
Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Dianna]

Yes, Chris, the site works beautifully in FIREFOX. It's an Active X problem.
Perhaps some field testing is required, and the MS software engineers will
need to leave your lofty towers of the Redmond campus :-). It's been a month
since the site has went down. In addition, I'm also having problems with my
home system in that MSN.com does not update. It's still stuck on Sunday . .
. but that's a whole other issue . . . which is driving moreand more of us to
alternative browsers such as FIREFOX and AVANT.

Dianna

Post by Chris Brown [MS]
We're still investigating the problem. Unfortunately, the only time we've
been able to reproduce anything similar to the reports here has been when we
disabled Active Scripting (and disabled Allow Meta Refresh, to prevent going
to the error page. These settings are the ones you get when you set your
browser security to High).
As you might imagine, it's hard to create a fix that works when we can't
actually test for ourselves that the fix actually fixed it :)
I'd be interested to hear if this works for you in Firefox when it isn't
working in IE. That might rule out a couple of possible problems.
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
I've given up, Bettiboo, and went out and purchased on Friday a package of
nearly 1 mil graphics, photos, images, and fonts for about $50. I was able
to access the gallery last night from home (which I had not been able to do
in the past) but not from my office.
I'm also trying a different browser, Firefox, which may or may not help.
Sending a suggestion to Google that they create a similar gallery of clip
art. However, I will miss the templates.
Good luck.

Post by Eleanor
Hi Chris,
Active Scripting is set to enabled on my computer also - I would love to see
a resolution to this problem! As it's been over a month now that I haven't
been able to access Clip Gallery Online, at home or at work.
Thanks for your help
Bettiboo

Post by Dianna
"Active Scripting" is set to "enabled" and the site still does not work.

Post by Chris Brown [MS]
Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Chris Brown [MS]]

Well, I'm glad to hear that you're able to view clipart again :)

This isn't actually an ActiveX problem - ActiveX is needed for a couple of
pieces of optional functionality, but you can definitely load and see the
results page without ActiveX. And in addition to trying this on every
machine we have sitting around here, I've been trying this on home PCs,
friends' computers, even random web kiosks, and it (frustratingly) seems to
work on all of them. Maybe I can tell my boss that this problem only happens
on computers far away from Redmond (like Hawaii) so of course they have to
send me to investigate.

Do you know if you have any plugins installed for IE, like the MSN or Google
toolbars, one of the weather toolbars, etc?

It's interesting that you mention you're having trouble with other websites
too. Could you check another setting for me please? Click the Tools menu
then Internet Options, click the "Settings" button in the middle of the page,
and tell me what the the "Check for newer versions of stored pages" setting
is. Also on this screen, there is a number near the bottom for "Amount of
disk space to use" - is it bigger than 10?
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
Yes, Chris, the site works beautifully in FIREFOX. It's an Active X problem.
Perhaps some field testing is required, and the MS software engineers will
need to leave your lofty towers of the Redmond campus :-). It's been a month
since the site has went down. In addition, I'm also having problems with my
home system in that MSN.com does not update. It's still stuck on Sunday . .
. but that's a whole other issue . . . which is driving moreand more of us to
alternative browsers such as FIREFOX and AVANT.
Dianna

Post by Chris Brown [MS]
We're still investigating the problem. Unfortunately, the only time we've
been able to reproduce anything similar to the reports here has been when we
disabled Active Scripting (and disabled Allow Meta Refresh, to prevent going
to the error page. These settings are the ones you get when you set your
browser security to High).
As you might imagine, it's hard to create a fix that works when we can't
actually test for ourselves that the fix actually fixed it :)
I'd be interested to hear if this works for you in Firefox when it isn't
working in IE. That might rule out a couple of possible problems.
--
Chris Brown [MS]
Developer - Office Online

Post by Dianna
I've given up, Bettiboo, and went out and purchased on Friday a package of
nearly 1 mil graphics, photos, images, and fonts for about $50. I was able
to access the gallery last night from home (which I had not been able to do
in the past) but not from my office.
I'm also trying a different browser, Firefox, which may or may not help.
Sending a suggestion to Google that they create a similar gallery of clip
art. However, I will miss the templates.
Good luck.

Post by Eleanor
Hi Chris,
Active Scripting is set to enabled on my computer also - I would love to see
a resolution to this problem! As it's been over a month now that I haven't
been able to access Clip Gallery Online, at home or at work.
Thanks for your help
Bettiboo

Post by Dianna
"Active Scripting" is set to "enabled" and the site still does not work.

Post by Chris Brown [MS]
Kendall, try going to the clipart homepage, hovering over the Clip of the
Day, and clicking "Copy" on the menu that appears. This should force ActiveX
install. It's only installed when you do something that needs it, like
copying or downloading.
--
Chris Brown [MS]
Developer - Office Online

Post by Kendall
Hello Chris,
We can't check those options at my work due to Group Policy settings. But
one of our Win2K users went to the ClipArt site and was prompted to load
ActiveX controls. After doing so, the site worked for him. But I've tried
this on 3 other Win2K machines and have not gotten this prompt. Is there a
way for us to manually download and install the ActiveX component needed to
see if that fixes the issue?
Thanks!
Kendall

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

Post by Bettiboo
1. IE 6.0.2800.1106
2. Windows 98 Second Edition 4.10.2222A
3. ?

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[e***@gmail.com]

I have a client that is unable to consistently access clipart at
http://office.microsoft.com/clipart. They are still using IE5.5SP2 on
Windows 2000. It seems the first search attempt is successfull and
subsequent attempts result in this message:

"Your search returned more than 1200 items. To narrow the results, type
a more specific keyword into the search box."

If I have them select Tools -> Internet Options -> Delete Files, the
search will work once - then begin returning that same error again.

Answers to questions higher in this thread:

IE version: 5.50.4807.2300
Windows version: Windows 2000 SP4
Java script: enabled
Active scripting: enabled
Check for new versions of page: automatically
Disk space to use: 20MB

Any additional information I can provide?

Eli

[Chris Brown [MS]]

That's very useful information - thank you.

Could you try increasing the "Disk space to use" entry just to see if that
fixes it? We aren't doing anything near 20MB of course, but this experiment
might help narrow down the problem.

Also, do you know if they have any IE plugins installed? Any "Internet
security" software, popup blockers, or other stuff like that? Any idea if
their organization is running something like WebWasher or another Internet
filtering program? I've seen some of them, like Norton, which can rewrite
Javascript on pages.
--
Chris Brown [MS]
Developer - Office Online

Post by e***@gmail.com
I have a client that is unable to consistently access clipart at
http://office.microsoft.com/clipart. They are still using IE5.5SP2 on
Windows 2000. It seems the first search attempt is successfull and
"Your search returned more than 1200 items. To narrow the results, type
a more specific keyword into the search box."
If I have them select Tools -> Internet Options -> Delete Files, the
search will work once - then begin returning that same error again.
IE version: 5.50.4807.2300
Windows version: Windows 2000 SP4
Java script: enabled
Active scripting: enabled
Check for new versions of page: automatically
Disk space to use: 20MB
Any additional information I can provide?
Eli

[e***@gmail.com]

I increased the disk space to 150MB - no difference!

I noticed that I get an "Error on page" on the lower left corner status
area. Here is a screenshot of the error that comes up if I click on it:

Loading Image...

As for IE plugins, I guess I don't really know how to check for sure in
IE5.5 (there's no manage add-ons button like in IE6!) but I don't know
of any offhand.

For antivirus they run Panda's corporate edition.

There is a Web filtering service on the network. It is Websense
Enterprise v5.1 integrated with a Cisco PIX firewall. We have as many
IP addresses as we could find that are related Office online excluded
from the filtering, but that's a moving target, to say the least.

Thanks!

Eli

[Chris Brown [MS]]

Thanks. It's unfortunate that IE's script error message is so useless.

My tester noticed that &SubmitSearch=+Go+ parameter in the URL. That's not
supposed to be there. Could you try doing a search, delete that parameter if
you see it, and see if that new URL works? It doesn't cause an error for me,
but I don't have IE 5.5 at my fingertips to test with.
--
Chris Brown [MS]
Developer - Office Online

Post by e***@gmail.com
I increased the disk space to 150MB - no difference!
I noticed that I get an "Error on page" on the lower left corner status
http://elisolow.com/cliparterr.jpg
As for IE plugins, I guess I don't really know how to check for sure in
IE5.5 (there's no manage add-ons button like in IE6!) but I don't know
of any offhand.
For antivirus they run Panda's corporate edition.
There is a Web filtering service on the network. It is Websense
Enterprise v5.1 integrated with a Cisco PIX firewall. We have as many
IP addresses as we could find that are related Office online excluded
from the filtering, but that's a moving target, to say the least.
Thanks!
Eli

[e***@gmail.com]

That &SubmitSearch=+Go+ parameter shows up when I click on the "Go"
button. If I press <enter> in the search field, it's not there. At any
rate, whether it's there or not the behavior is the same.

Eli

[e***@gmail.com]

Chris, I've emailed those files you requested. Let me know if you
received them.

Thanks!

[Chris Brown [MS]]

Yup - I hope this will let us track down the issue. Thanks!
--
Chris Brown [MS]
Developer - Office Online

Post by e***@gmail.com
Chris, I've emailed those files you requested. Let me know if you
received them.
Thanks!

[bijs]

Hi chris,

After installing office 2003,restricted user(standard user) cannot download
clipart from office online.
It gives error message as cookies are not enabled,where as cookies are
enabled.
But on the same system user with administrative rights can download the
cliparts.
IE version 6.0.2900.2180,sp2
Windows XP Prof,sp2

I am unable to understand what settings are required to have this working??

Thanks

Post by Chris Brown [MS]
Yup - I hope this will let us track down the issue. Thanks!
--
Chris Brown [MS]
Developer - Office Online

Post by e***@gmail.com
Chris, I've emailed those files you requested. Let me know if you
received them.
Thanks!

[j***@att.net]

Post by Chris Brown [MS]
If you look at the security setting for Active Scripting, is it set to
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.
--
Chris Brown [MS]
Developer - Office Online

It was set to enable. I moved it to disable. And then "errors on page"
message no longer showed.

[jg]

Have tried all your suggestions. Here is my info as I am experiencing the
problem of not
being able to see clipart.

I.E. -7.0.6001.18000

Windows Vista Home Premium -Service Pack 1

Java enabled

Please help!!

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Mary Sauer]

Is your video/graphics card driver current?
--
Mary Sauer
http://msauer.mvps.org/

Post by jg
Have tried all your suggestions. Here is my info as I am experiencing the
problem of not
being able to see clipart.
I.E. -7.0.6001.18000
Windows Vista Home Premium -Service Pack 1
Java enabled
Please help!!

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[jg]

I'm not sure. How do I check that?

Post by Mary Sauer
Is your video/graphics card driver current?
--
Mary Sauer
http://msauer.mvps.org/

Post by jg
Have tried all your suggestions. Here is my info as I am experiencing the
problem of not
being able to see clipart.
I.E. -7.0.6001.18000
Windows Vista Home Premium -Service Pack 1
Java enabled
Please help!!

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[Mary Sauer]

Read the fourth FAQ here, it is Publisher specific but it relates to your
problem. The solution is the same.
http://ed.mvps.org/Static.aspx?=Publisher/FAQs
--
Mary Sauer
http://msauer.mvps.org/

Post by jg
I'm not sure. How do I check that?

Post by Mary Sauer
Is your video/graphics card driver current?
--
Mary Sauer
http://msauer.mvps.org/

Post by jg
Have tried all your suggestions. Here is my info as I am experiencing the
problem of not
being able to see clipart.
I.E. -7.0.6001.18000
Windows Vista Home Premium -Service Pack 1
Java enabled
Please help!!

Post by Chris Brown [MS]
We're investigating the reports from some folks that have said they can no
longer see clipart. We haven't been able to reproduce the problems on our
computers, so we need some more help from you!
If you're having trouble seeing clipart on
http://office.microsoft.com/clipart, first please try to clear your Internet
1. In Internet Explorer, click the Tools menu, then click "Internet Options".
2. Click the "Delete Cookies" button and click "Ok" when asked if you want
to delete your cookies.
3. Click the "Delete Files" button and click "Ok" when asked if you want to
delete your Temporary Internet Files.
4. Open http://office.microsoft.com/clipart
5. Press and hold the "Ctrl" key on your keyboard, click the View menu, and
click the "Refresh" item.
If these steps don't resolve the problem, can you please reply with the
1. Your version of Internet Explorer (click the Help menu in Internet
Explorer and click "About Internet Explorer." It will say something like
"Version: 6.0.3790.1830")
2. Your version of Windows (click Start > Settings > Control Panel > System.
It will be listed at the top of the page.)
3. Do you know if you have disabled JavaScript?
If you are having trouble with a non-IE browser, please provide the browser
name and version. It should be working in Opera, Firefox, and Safari as well
as IE.
--
Chris Brown [MS]
Developer - Office Online
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/community/en-us/default.mspx?mid=18b23bd3-50d3-44b4-bcba-339d6d7036f2&dg=microsoft.public.design.gallery

[John Inzer]

Post by Mary Sauer
Read the fourth FAQ here, it is Publisher specific but it relates to
your problem. The solution is the same.
http://ed.mvps.org/Static.aspx?=Publisher/FAQs

==============================
Some info on finding a current video driver:

Go to the support website of your video
adapter's mfg. and search for Vista
compatible drivers.

If you don't know the make and model of
your video adapter...check the documentation
that came with the computer.

Also you could try these steps...
Go to...Start / Run...type...
msinfo32 ...press enter.

On the System Information screen...choose...
Components / Display...

You should find the make and model of your
display adapter as well as the driver version.

If the driver on the support website is more
current than the one you are running...
download it and install it. Also you should find
and follow the installation instructions at the
support site.
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[jg]

Thanks John for your help in locating video driver info and about the support
website. This was easier than 4th FAQ solution suggested by Mary (sorry Mary,
but for a non tech person like me, it doesn't even give a clue as to where to
access View, etc).

Anyway, clip art is now working again. Thanks again.

Post by John Inzer

Post by Mary Sauer
Read the fourth FAQ here, it is Publisher specific but it relates to
your problem. The solution is the same.
http://ed.mvps.org/Static.aspx?=Publisher/FAQs

==============================
Go to the support website of your video
adapter's mfg. and search for Vista
compatible drivers.
If you don't know the make and model of
your video adapter...check the documentation
that came with the computer.
Also you could try these steps...
Go to...Start / Run...type...
msinfo32 ...press enter.
On the System Information screen...choose...
Components / Display...
You should find the make and model of your
display adapter as well as the driver version.
If the driver on the support website is more
current than the one you are running...
download it and install it. Also you should find
and follow the installation instructions at the
support site.
--
John Inzer MS-MVP
Digital Media Experience
Notice
This is not tech support
I am a volunteer
Solutions that work for
me may not work for you
Proceed at your own risk

[John Inzer]

Post by jg
Thanks John for your help in locating video driver info and about the
support website. This was easier than 4th FAQ solution suggested by
Mary (sorry Mary, but for a non tech person like me, it doesn't even
give a clue as to where to access View, etc).
Anyway, clip art is now working again. Thanks again.

====================
You're welcome.

Thanks for the update.
--
John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk